What Our Clients Say
Gene Pilawski, Director, University of Notre Dame
I am pleased to recommend Eastern Revenue, Inc. to any institution seeking assistance with its collection efforts. Notre Dame has been working with Eastern Revenue for approximately three years and has been very pleased with our relationship.
I have always felt that the philosophy at Eastern Revenue of “it’s not just collections, it’s your reputation” is not simply a slogan, but a true belief within the company. Eastern Revenue understands that their collection efforts are an extension of the University and we appreciate their extra efforts in collecting while showing care and concern to our account holders.
Our office has found the account placement process to be very easy and flexible. The account status reports are informative and helpful, displaying updates on the progress of each account that has been placed. Critically important, the collection results have been very good.
Wendy Welch, Collections Coordinator, Norwich University
Since the beginning of our relationship with Eastern Revenue, Inc., we have been very pleased with the exceptional service and professional manner of Eastern Revenue’s staff. Eastern Revenue collects on defaulted Federal Perkins Loans and delinquent student tuition accounts. We have been very pleased with the results for both types of accounts and look forward to continuing our relationship with Eastern Revenue, Inc.
Leo Freyre, Bursar, Rowan University
In addition to an effective collection effort yielding positive results, Eastern Revenue has responded to our requests in a timely and professional manner and has built a truly collaborative relationship with the college.
Louise Hoitsma, Assistant Bursar, Caldwell College
“Thank you” for the wonderful service Eastern Revenue has provided. In this world we too often hear complaints and criticism so I wanted to let you know I appreciate the support we have received these past years. The outstanding customer service your staff has shown is commendable. They return calls in very short time, and are always willing to go the extra mile whenever necessary. I look forward to a long business relationship knowing Eastern Revenue is part of our Team.
Mohieb Mohsen, Loans and Collections Administrator, Monmouth University
Eastern Revenue, Inc. has been associated with Monmouth University for the past 5 years.
During this time, Eastern Revenue Inc. has demonstrated professionalism and excellence in working to resolve Monmouth University bad debt. Eastern Revenue, Inc. staff members provided exemplary work ethics and experience when dealing with MU students. ERI has an unembellished record without a single complaint from our students and vendors.
I feel confident in recommending ERI to anyone who is seeking a top notch collection agency that can assist in managing bad debt, receivables and default rate.
Connie Cox, Student Loan Coordinator, Antioch University
I am pleased and confident to recommend Eastern Revenue, Inc. Their professionalism, exceptional service, and adherence to Federal Regulations make Eastern Revenue, Inc. a great asset to my job. Being an office of one handling all Perkins loans for 5 campuses, it is extremely important that I have an agency that works for/with me, not against me. I never receive complaints from my borrowers in regard to how their account is being handled which to me is a great testament to the professionalism of Eastern Revenue. Laura Beth is the face of Eastern Revenue, Inc. for me, my front line contact. Her willingness to quickly provide me with whatever my request is shows me a behind the scenes look at the working philosophy of Eastern Revenue, Inc. I look forward to a long and satisfying relationship with Eastern Revenue, Inc.
Mary J Taverne, Financial Systems Accountant, Mohawk Valley Community College
In this day and age the student loan default rate is ever increasing. When I began using collection agencies I noticed right away that Eastern Revenue was “on the ball”! The delinquent accounts began to reduce and the loan payoff rate increased tenfold within several months of working with this agency. The service I receive as a client is impeccable. I always get through directly to my Rep Laura, and always get the answers I am in looking for on a moment’s notice. As an extra bonus they work with our third party billing service to take even more weight off of my already hectic work schedule. I will continue to send my defaulted accounts their way, and expect my cohort rate to continue to decrease based on the high performance of Eastern Revenue Service.