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What Our Clients Say
I have always felt that the philosophy at Eastern Revenue of “it’s not just collections, it’s your reputation” is not simply a slogan, but a true belief within the company. Eastern Revenue understands that their collection efforts are an extension of the University and we appreciate their extra efforts in collecting while showing care and concern to our account holders.
Gene Pilawski, Director, University of Notre Dame
Since the beginning of our relationship with Eastern Revenue Inc., we have been very pleased with the exceptional service and professional manner of Eastern Revenue’s staff. Eastern Revenue collects on defaulted Federal Perkins Loans and delinquent student tuition accounts. We have been very pleased with the results for both types of accounts and look forwarding to continuing or relationship with Eastern Revenue Inc.
Wendy Welch, Collections Coordinator, Norwich University
In addition to an effective collection effort yielding positive results, Eastern Revenue has responded to our requests in a timely and professional manner and has built a truly collaborative relationship with the college.
Leo Freyre, Bursar, Rowan University
Eastern University has been using ERI for more than 8 years and I’ve been very pleased with the collections efforts and results. The staff is very professional and responsive. I especially appreciate the ease of placing accounts. I would gladly recommend ERI to any institution looking for a professional collections firm.
Lisa Weller, Sr. Director, Student Accounts, Eastern University
D’Youville College has been working with Eastern Revenue for approximately ten years, and it has been a valuable partnership. I am pleased to recommend their services to any higher education institution needing assistance in collection efforts. The staff at Eastern Revenue treat our students with respect while working with them to resolve their debt in a quick manner. This type of service upholds the reputation and values of D’Youville, while ensuring maximum recoveries to the college. The level of customer service we experience is exceptional, and everyone at Eastern Revenue truly values and appreciates our relationship as much as we do.
Jacob R. Kopera, Assistant Bursar, D’Youville College
We’ve had a long relationship with Eastern Revenue. We have not disappointed. From account placement process to receiving remittance, Eastern Revenue makes it so easy and effortless. All responses are quick and to the point. Everybody is very friendly and helpful. Eastern Revenue has been collecting more than other collection agencies we have. We will strongly recommend Eastern Revenue to anyone.
Thepcharin Suttvireeson, Account Specialist, HACC, Central Pennsylvania’s Community College
“Thank you” for the wonderful service Eastern Revenue has provided. In this world we too often hear complaints and criticism so I wanted to let you know I appreciate the support we have received these past years. The outstanding customer service your staff has shown is commendable. They return calls in very short time, and are always willing to go the extra mile whenever necessary. I look forward to a long business relationship knowing Eastern Revenue is part of our Team.
Louise Hoitsma, Assistant Bursar, Caldwell College
Eastern Revenue is a valued partner of LCCC for many years. The level of service they provide to the Business Office is top notch. Eastern Revenue staff are always flexible and professional. Furthermore, they treat our students with respect while still being effective in their collection efforts. I would recommend Eastern Revenue without hesitation.
Stacey A. Betz, Controller, Lehigh Carbon Community College
Eastern Revenue, Inc. has been associated with Monmouth University for the past 5 years.
During this time, Eastern Revenue Inc. has demonstrated professionalism and excellence in working to resolve Monmouth University bad debt. Eastern Revenue, Inc. staff members provided exemplary work ethics and experience when dealing with MU students. ERI has an unembellished record without a single complaint from our students and vendors.
I feel confident in recommending ERI to anyone who is seeking a top notch collection agency that can assist in managing bad debt, receivables and default rate.
Mohieb Mohsen, Loans and Collections Administrator, Monmouth University
I am pleased and confident to recommend Eastern Revenue, Inc. Their professionalism, exceptional service, and adherence to Federal Regulations make Eastern Revenue, Inc. a great asset to my job. Being an office of one handling all Perkins loans for 5 campuses, it is extremely important that I have an agency that works for/with me, not against me. I never receive complaints from my borrowers in regard to how their account is being handled which to me is a great testament to the professionalism of Eastern Revenue. Laura Beth is the face of Eastern Revenue, Inc. for me, my front line contact. Her willingness to quickly provide me with whatever my request is shows me a behind the scenes look at the working philosophy of Eastern Revenue, Inc. I look forward to a long and satisfying relationship with Eastern Revenue, Inc.
Connie Cox, Student Loan Coordinator, Antioch University
