1st Party Collections and Customer Contact Services
AVM/IVR messaging for reminders, notices, collections and outreach; live agent support for customer service, collections, customer surveys, outbound/inbound overflow support and outreach programs.
What Our Clients Say
I have always felt that the philosophy at Eastern Revenue of “it’s not just collections, it’s your reputation” is not simply a slogan, but a true belief within the company. Eastern Revenue understands that their collection efforts are an extension of the University and we appreciate their extra efforts in collecting while showing care and concern to our account holders.
Gene Pilawski, Director, University of Notre Dame
Since the beginning of our relationship with Eastern Revenue Inc., we have been very pleased with the exceptional service and professional manner of Eastern Revenue’s staff. Eastern Revenue collects on defaulted Federal Perkins Loans and delinquent student tuition accounts. We have been very pleased with the results for both types of accounts and look forwarding to continuing or relationship with Eastern Revenue Inc.
Wendy Welch, Collections Coordinator, Norwich University
In addition to an effective collection effort yielding positive results, Eastern Revenue has responded to our requests in a timely and professional manner and has built a truly collaborative relationship with the college.
Leo Freyre, Bursar, Rowan University
“Eastern Revenue has always been my favorite company to work with. Your work ethic along with friendliness goes a long way.”
Carol Pfancook, Assistant Bursar, Rider University
Eastern University has been using ERI for more than 12 years and I’ve been very pleased with the collections efforts and results. The staff is very professional and responsive. I especially appreciate the ease of placing accounts. I would gladly recommend ERI to any institution looking for a professional collections firm.
Lisa Weller, Sr. Director, Student Accounts, Eastern University
Eastern Revenue, Inc. and the College have worked together for many years. I personally have worked with the team at Eastern Revenue for over 10 years. We use multiple vendors for collections purposes and can say we are completely satisfied with the efforts of Eastern Revenue.
The staff at Eastern Revenue is readily accessible and easy to work with. We are very satisfied with the return rates that we receive from them. The level of customer service provided by the staff at Eastern Revenue to both our students and the college is exceptional. I can’t recall any credible student complaints in the time we’ve worked with Eastern Revenue.
When deciding on a collection agency, one must also take into consideration the support the agency can provide relative to ever-changing state and federal rules and regulations. Eastern Revenue continues to be an invaluable resource for updates that impact our processes and procedures.
Finally, I recommend Eastern Revenue, Inc, a highly professional agency that works with students and the college in an ethical and empathetic manner as a resource for any institution to collect debt.
Nick DiClerico Director, Student Tuition Services, Community College of Philadelphia
We’ve had a long relationship with Eastern Revenue. We have not disappointed. From account placement process to receiving remittance, Eastern Revenue makes it so easy and effortless. All responses are quick and to the point. Everybody is very friendly and helpful. Eastern Revenue has been collecting more than other collection agencies we have. We will strongly recommend Eastern Revenue to anyone.
Thepcharin Suttvireeson, Account Specialist, HACC, Central Pennsylvania’s Community College
Eastern Revenue is a valued partner of LCCC for many years. The level of service they provide to the Business Office is top notch. Eastern Revenue staff are always flexible and professional. Furthermore, they treat our students with respect while still being effective in their collection efforts. I would recommend Eastern Revenue without hesitation.
Stacey A. Betz, Controller, Lehigh Carbon Community College
Eastern Revenue, Inc. has been associated with Monmouth University for the past 10 years.
During this time, Eastern Revenue Inc. has demonstrated professionalism and excellence in working to resolve Monmouth University bad debt. Eastern Revenue, Inc. staff members provided exemplary work ethics and experience when dealing with MU students. ERI has an unembellished record without a single complaint from our students and vendors.
I feel confident in recommending ERI to anyone who is seeking a top notch collection agency that can assist in managing bad debt, receivables and default rate.
Mohieb Mohsen, Loans and Collections Administrator, Monmouth University
