Kyle Shanahan, President

Kyle has over 28 years of collection agency experience. He started as a collector with TransUnion in 1993. In 1996, he was hired as a collections manager for NCO Financial Systems, Inc. He was promoted to general manager of their Albany, New York office in 1998.

In 2000, Kyle transferred back to NCO’s corporate headquarters as the general manager of its Portfolio Management Division. He left NCO in 2002 to start-up AR Resources, Inc., a collection agency in Blue Bell, PA. At AR Resources, Kyle was the Chief Operating Officer where he was responsible for day-to-day Company operations. Revenue grew from ground level in 2002 to $2.5 million annual revenue in 2007.

In 2008, Kyle purchased Eastern Revenue, Inc. As president of ERI, Kyle’s responsibilities are to develop and implement growth strategies to increase the Company’s revenue and profitability. Kyle oversees all client contracts with ERI.

Kyle is an active member of the ACA International, MACA and the Spina Bifida Association of the Delaware Valley. He is a graduate of DeSales University.

Dianne Schmitt, Client Services / Compliance Manager

Dianne has over 30 years of collection experience. She started as a collector at Allied Bond in 1994 and worked for Sears as a collector in 1996. She was hired by NCO Financial Systems, Inc. in 1997. Her expertise includes operations, project management, and account management. She concentrates on improving efficiencies and productivity, and delivering organizational consistency. Her prior roles with NCO included a progressive career track from administration support to supervisor, then manager and director of support services from 1997 – 2005. She was a vice president from 2005-2011.

Dianne joined ERI in 2013; she is responsible for overseeing the client services department, vendor management, special projects and process improvement initiatives. Dianne has a six sigma yellow belt, certified in record retention and destruction, received an Associate’s Degree at Bucks County Community College.

In her free time, Dianne enjoys spending time with her family, reading and the going to the beach.

Tammy Robertson, Director Business Development

Tammy has been in the collections industry for 20 years. She started her career with OSI Collection Services, then briefly worked at NCO Financial Services until she started at Eastern Revenue in 2010. In her start at ERI she worked as a collections rep and oversaw collection files and special collection projects. In 2015 she was promoted to Sales/Business Development where she is responsible for managing current client relationships while cultivating new partnerships. Her ultimate goal is to ensure the highest lever of client satisfaction.

In her time away from the office, Tammy enjoys spending time with her family and attending live music and comedy events.


Steve Guinaldo, Director of Business Development

Steve has been in the collection industry for over 28 years.  He got his start as a collector with NCO Financial Systems in 1995.  In 2002 he left NCO and teamed up with Kyle Shanahan and others to start up AR Resources, Inc. in Blue Bell PA.

At AR Resources Steve served as VP of Sales. Steve’s primary responsibility was developing new business.

In January 2021 Steve teamed back up with Kyle Shanahan and joined the Eastern Revenue team. Steve’s responsibilities at ERI will be to develop new business. In his spare time Steve enjoys spending time with his family, fishing and golfing.